Card Refunds

Use our Card Refunds endpoints to reverse or refund a transaction and manage refunds.

Reverse or refund a transaction

We have three methods to reverse or refund a transaction:

• If the transaction is in an open batch, the merchant must cancel the transaction. To cancel a transaction, integrate with our Reverse Payment method.
• If the transaction is in a closed batch and the merchant has the paymentId of the transaction, the merchant must refund the transaction. To refund a transaction, integrate with our Create Referenced Refund method.
• If the transaction is in a closed batch and the merchant doesn’t have the paymentId of the transaction, the merchant must run an unreferenced refund. To run an unreferenced refund, integrate with our Create Unreferenced Refund method.

Retrieve the details of the refund

Integrate with our Retrieve Refund method to view the details of a refund, such as the refund amount, the payment card details, and the status of the refund.

Integrate with our List Refunds method to return a paginated list of refunds that meet specific query parameters.

Adjust the refund

Integrate with our Adjust Refund method to update the details of a refund, such as customer details and the status of the refund.

Reverse the refund

Integrate with our Reverse Refund method to cancel a refund if it’s in an open batch.