Run unreferenced refunds

After you configure a device for Payroc Cloud, program your POS to use the Submit Refund Instruction method to send a refund instruction to the payment device.

To return funds to a cardholder, complete the following:

1. Submit a refund instruction to the device.
2. View the status of the refund instruction.
3. View the details of the refund instruction.

You can also cancel a refund instruction if it hasn’t yet completed.

Before you begin

Authenticate your requests before making API calls. If your request fails, see Errors.

Step 1. Submit a refund instruction

To submit a refund instruction to a device, send a POST request to the Devices endpoint.

Request parameters

To create the body of your request, use the following parameters:

Example request

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curl -X POST https://api.payroc.com/v1/devices/1850010868/refund-instructions \
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     -H "Idempotency-Key: 8e03978e-40d5-43e8-bc93-6894a57f9324" \
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     -H "Authorization: Bearer <token>" \
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     -H "Content-Type: application/json" \
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     -d '{
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  "processingTerminalId": "1234001",
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  "order": {
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    "orderId": "OrderRef6543",
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    "description": "Refund for order OrderRef6543",
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    "amount": 4999,
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    "currency": "USD"
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  },
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  "operator": "Jane",
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  "customizationOptions": {
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    "entryMethod": "manualEntry"
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  }
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}'

Response fields

If your request is successful, we send the refund instruction to the device.

Example response

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{
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  "status": "inProgress",
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  "refundInstructionId": "a37439165d134678a9100ebba3b29597",
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  "link": {
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    "rel": "self",
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    "method": "GET",
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    "href": "https://api.payroc.com/v1/refund-instructions/a37439165d134678a9100ebba3b29597"
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  }
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}

Step 2. View the status of a refund instruction

To check for updates to the status of the refund instruction, send a GET request to the Refund Instructions endpoint.

Before our gateway sends a response, it waits for up to a minute for the status of the instruction to change. We recommend that you keep the session open until the status of the instruction changes or the request times out.

If the status of the instruction doesn’t change, send another GET request. Our gateway waits up to a minute for the status of the instruction to change. Continue to send GET requests until the status changes.

Request parameters

To create your request, use the following parameters:

Example request

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curl https://api.payroc.com/v1/refund-instructions/a37439165d134678a9100ebba3b29597 \
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     -H "Authorization: Bearer <token>"

Response fields

If your request is successful, we return the details of the refund instruction, including HATEOAS links to check the details of the refund. Use the HATEOAS links to get the refundId, which you need in Step 3.

If the status of the refund instruction is inProgress, our gateway waits up to a minute for the status to change before it returns a response.

Example response

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{
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  "status": "completed",
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  "refundInstructionId": "a37439165d134678a9100ebba3b29597",
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  "link": {
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    "rel": "refund",
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    "method": "GET",
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    "href": "https://api.payroc.com/v1/refunds/CD3HN88U9F"
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  }
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}

Step 3. View the details of the refund

To check whether the processor approved or declined the refund, send a GET request to the Refunds endpoint.

Request parameters

To create your request, use the following parameters:

Example request

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curl https://api.payroc.com/v1/refunds/CD3HN88U9F \
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     -H "Authorization: Bearer <token>"

Response fields

If your request is successful, we return the details of the refund.

Example response

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{
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  "refundId": "CD3HN88U9F",
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  "processingTerminalId": "1234001",
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  "order": {
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    "orderId": "OrderRef6543",
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    "description": "Refund for order OrderRef6543",
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    "amount": 4999,
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    "currency": "USD",
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    "dateTime": "2024-07-02T15:30:00Z"
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  },
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  "card": {
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    "type": "Visa Credit",
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    "cardNumber": "453985******7062",
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    "expiryDate": "1230",
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    "entryMethod": "keyed"
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  },
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  "transactionResult": {
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    "status": "ready",
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    "responseCode": "A",
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    "type": "refund",
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    "approvalCode": "000000",
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    "authorizedAmount": -4999,
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    "currency": "USD",
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    "responseMessage": "OK5"
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  },
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  "customFields": [
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    {
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      "name": "yourCustomField",
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      "value": "abc123"
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    }
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  ]
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}

(Optional) Cancel a refund instruction

To cancel a refund instruction, send a DELETE request to the Refund Instructions endpoint.

Request parameters

To create your request, use the following parameters:

Example request

Response

If your request is successful, we cancel the refund instruction.