Dynamic descriptors

A dynamic descriptor is text that describes a transaction on a customer’s statement. A dynamic descriptor helps to reduce the risk of a chargeback because it helps the customer to identify the transaction. A dynamic descriptor can contain information about the transaction, for example:

• Order number
• Merchant's phone number
• Merchant's Doing Business As (DBA) name

Note: A dynamic descriptor is also known as a billing descriptor.

How we use dynamic descriptors

We use hard dynamic descriptors to display the descriptor on the customer’s statement after the processor has settled the transaction. To create a dynamic descriptor, use our custom fields feature to create a custom field and assign it as a dynamic descriptor. For more information about how to create custom fields and dynamic descriptors, go to our Custom Fields guide.